Why does SMS import show Off, Paused, or Not available?

Product verified: 14 August 2026Android

Direct answer

  • Off — permission was not granted, was denied, or import has not been enabled.
  • Paused — Android SMS permission is still granted, but the listener is not currently running/user intent is off. Open the row and enable import again.
  • Not available — the device/platform/build does not support the native SMS feature. Update the Android app or use statement upload.

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