Why is a paid feature still locked after purchase?

Product verified: 14 August 2026Android and iOS unless stated otherwise

Direct answer

  1. Open Profile → Settings → Subscription.
  2. Tap Sync Subscription.
  3. If needed, return to the upgrade screen and use Restore Purchases.
  4. Confirm that the app-store account is the one that made the purchase.
  5. Reopen the app after the store confirms the entitlement.

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