Why can I not sign in with a phone number or OTP?
Product verified: 14 August 2026Android and iOS unless stated otherwise
Direct answer
Phone/OTP authentication is not available in the current mobile release. Use Google, or Apple on iOS. Do not keep reinstalling the app to look for the phone option; it will appear only when the feature is enabled in a future release.
Related questions
Still need help?
Include your app version, phone model, the screen you were using, and the exact visible error. Never email OTPs, passwords, full statements, or card numbers.